30-Day Warranty Policy for BOOMA Products

At BOOMA, we stand behind the quality of our sport equipment products. We are committed to providing you with reliable and durable items that meet your expectations. To ensure your satisfaction and peace of mind, we offer a 30-day warranty on all sport equipment products purchased through our website. 

Warranty Coverage

1. Duration: The warranty period starts from the date of purchase and extends for a period of 30 days.
2. Coverage: The warranty covers defects in materials and workmanship under normal and intended use of the sport equipment product. It includes manufacturing defects and any functional issues that arise during the warranty period.

Warranty Claim Process

1. Contact Customer Support: If you encounter any issues with your sport equipment product within the warranty period, please contact our customer support team as soon as possible. You can reach us by email, phone, or through the designated contact form on our website.
2. Provide Information: To initiate a warranty claim, please provide the following information:
   • Order number or proof of purchase
   • Detailed description of the issue or defect
   • Any relevant supporting documentation, such as photos or videos
3. Evaluation and Resolution: Once we receive your warranty claim, our team will evaluate the information provided. We may request additional details or evidence, if necessary, to assess the claim accurately. 
4. Resolution Options: Depending on the nature of the warranty claim, we will provide one or a combination of the following resolutions:
   • Repair: We may offer to repair the product, free of charge, to restore it to its proper working condition.
   • Replacement: If repair is not feasible or practical, we will replace the product with an identical or similar one of equal value.
   • Refund: In cases where repair or replacement is not possible, or if you prefer a refund, we will issue a refund for the original purchase price.

Important Considerations

1. Warranty Limitations: The warranty does not cover damage caused by misuse, improper handling, accidents, normal wear and tear, unauthorized modifications, or failure to follow the product’s instructions and guidelines.
2. Shipping Costs: If a warranty claim requires returning the product to us, the customer is responsible for the shipping costs associated with the return. However, if the claim is deemed valid, we will cover the shipping costs for the repaired or replacement product.
3. Non-Transferable: The warranty is non-transferable and applies only to the original purchaser of the sport equipment product from our website.
4. Legal Rights: This warranty policy does not affect any statutory rights you may have under applicable consumer protection laws.

We value your satisfaction and strive to resolve any issues promptly and fairly. If you have any questions or concerns regarding our warranty policy or a specific warranty claim, please don’t hesitate to contact our customer support team at info@boomastore.com.