1. Shipping Methods and Timeframes

We offer reliable shipping methods to deliver your BOOMA products within Canada. The available options and estimated delivery timeframes will be presented at the checkout based on your location and chosen shipping method.

2. Order Processing Time

Once your order is placed, we strive to process and prepare it for shipping as quickly as possible. Our standard order processing time is typically 1-3 business days. Please note that this timeframe may vary during peak seasons or due to unforeseen circumstances.

3. Shipping Costs

Shipping costs will be calculated based on the weight, dimensions, and destination within Canada. The shipping charges will be displayed during the checkout process, allowing you to review and confirm the total cost before completing your purchase.

4. Shipment Tracking

We provide shipment tracking services for all orders. Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the progress of your shipment through our website or the selected shipping carrier’s online tracking system.

5. Delivery Time

The estimated delivery time will depend on your location within Canada and the chosen shipping method. Please note that unforeseen circumstances such as extreme weather conditions or logistical issues may occasionally cause delays beyond our control.

6. Shipping Address

Please ensure that the shipping address provided during the checkout process is accurate and complete. We will not be held responsible for any delays or delivery issues resulting from an incorrect or incomplete shipping address.

7. Shipping Restrictions

We comply with all applicable laws and regulations regarding the shipment of sport equipment within Canada. However, certain restrictions may apply based on the nature of the products. We will notify you during the checkout process or contact you directly if any restrictions prevent us from shipping your order.

8. Communication

We will keep you informed about the progress of your order, including shipping notifications, tracking information, and any updates related to the delivery. You can expect timely and transparent communication from our team throughout the shipping process.

9. Shipping Damage or Loss

We take utmost care in packaging and shipping your sport equipment. However, if your order arrives damaged or is lost in transit, please contact our customer support team immediately. We will work with you to initiate a claim with the shipping carrier and assist you in obtaining a replacement or refund.

10. Returns and Exchanges

Please refer to our Returns and Refunds policy for detailed instructions on how to initiate a return or exchange. We strive to provide excellent customer service and address any concerns you may have regarding your purchase.