Thank you for shopping at BOOMA! We want you to be completely satisfied with your purchase of sport equipment. If you are not entirely happy with your order, we offer a 30-day refund policy to ensure your peace of mind.

Eligibility for Refund

To be eligible for a refund, please note the following conditions:

1. The refund request must be initiated within 30 days from the date of delivery.
2. The product must be unused, in its original packaging, and in the same condition as received.
3. Customized or personalized items may not be eligible for a refund unless there is a manufacturing defect or damage.
4. The customer must provide proof of purchase (order confirmation or receipt).

Refund Process

To request a refund, follow these steps:

1. Contact our customer support team at customersupport@boomastore.com with your order details and reason for the refund.
2. Our customer support team will review your request and may ask for additional information or images if required.
3. Once your refund request is approved, you will be provided with instructions on how to return the product.

Return of Product

Please ensure that the product is securely packaged to prevent any damage during the return shipment. You will be responsible for covering the return shipping costs unless the product is defective or the return is a result of our error.

Refund Processing

Once we receive the returned product and verify its condition, we will initiate the refund process. The refund will be credited back to your original payment method within a reasonable timeframe.

Exceptions

The following situations may not be eligible for a refund:

1. Products damaged due to misuse, abuse, or improper care.
2. Products showing excessive wear and tear beyond what is considered reasonable for normal usage.
3. Returns that do not meet the eligibility criteria mentioned above.

Exchange Policy

If you wish to exchange your purchased item for a different size or model, please contact our customer support team, and they will assist you in processing the exchange.

At BOOMA, we value our customers and strive to provide the best possible shopping experience. If you have any questions or concerns about our refund policy, feel free to reach out to us at customersupport@boomastore.com.